BackHealthfirst has a zero-tolerance policy toward fraud, waste, and abuse. Help us maintain our commitment to ethical practice by reporting fraud, waste, and abuse, when you see it.
Fraud, Waste, Abuse & Compliance
To report Medicare fraud, waste, and abuse you may contact:
The Office of Inspector General
- 1-800-HHS-TIPS (1-800-447-8477)
- TTY 1-800-377-4950
The Centers for Medicare & Medicaid Services (CMS)
- 1-800-MEDICARE (1-800-633-4227)
- TTY 1-877-486-2048
- 24 hours a day, 7 days a week
The Centers for Medicare & Medicaid Services (CMS)
- Attention: Mail Beneficiary Contact Center,
- P.O. Box 39
- Lawrence, KS, 66044.
To report Medicaid fraud, waste, and abuse, you may contact:
The New York State Office of the Medicaid Inspector General (OMIG)
- Fraud Hotline 1-877-87 FRAUD (1-877-873-7283)
- or online at https://omig.ny.gov/medicaid-fraud/file-allegation.
Compliance
Our commitment to compliance is supported by our confidential compliance hotline and website, which are completely anonymous and accessible 24 hours a day, 7 days a week, 365 days a year. We encourage employees, members, FDRs (First Tier, Downstream, and Related Entities), providers, and vendors to report suspected cases of fraud, waste, abuse, or other violations of company policy in whatever manner they feel most comfortable. We have also established company-wide policies to promote a compliant workplace, such as non-retaliation, internal investigation, self-reporting, and more. For more information, please read our Code of Conduct.
If you suspect a case of fraud, waste, abuse, or other violations of company policy, you can report it by:
Calling our toll-free Confidential Compliance Hotline:
Filing a report via the Confidential Website
File a Report
Healthfirst’s commitment to compliance includes ensuring that our First Tier, Downstream, and Related Entities (FDRs) and Affiliates are in compliance with applicable state and federal regulations. Healthfirst contracts with FDRs and Affiliates to provide administrative or healthcare services to our enrollees; we are ultimately responsible for fulfilling the terms and conditions of our contract with the Center for Medicare & Medicaid Services (CMS) and meeting the Medicare and Medicaid program requirements. Therefore, Healthfirst has developed a process to validate that each contracted entity has met the requirements.
Every FDR and Affiliate (including hospital systems, providers, and vendors) must complete an electronic FDR and Affiliate Compliance Attestation annually.
Please visit our website at HealthfirstFDR.org to review the FDR and Affiliate Compliance Guide, which includes the FDR and Affiliate compliance requirements, and to complete the FDR and Affiliate Compliance Attestation.
We look forward to helping you!
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